{{eventType}}
{{headerMessage}}
SLA
{{avgTaskAcceptanceTime}}
Acceptance Time (sec)
Tasks
{{currentTaskStatus['pending']}}
Created
Tasks
{{currentTaskStatus['reserved']}}
Reserved
Tasks
{{currentTaskStatus['assigned']}}
In-Progress
Tasks
{{currentTaskStatus['completed']}}
Completed
Tasks
{{currentTaskStatus['canceled']}}
Canceled
Agents
{{currentWorkerActivity['idleWorkers']}}
Available
Agents
{{currentWorkerActivity['reservedWorkers']}}
Reserved
Agents
{{currentWorkerActivity['busyWorkers']}}
Un-Available
| From | Channel | Team | Agent | Priority | Task Status | Recording |
|---|---|---|---|---|---|---|
| {{task.from}} |
{{task.channel}}
|
{{task.team}} | {{task.agentName}} | {{task.priority}} |
|
|